SalesQL charges one credit every time it successfully retrieves at least one email address for a LinkedIn profile. It is important to note that only one credit will be deducted per contact, irrespective of the number of email addresses found.
Additionally, our paid account holders are entitled to access company details and mobile phone numbers (if available) at no extra cost.
To recap: One credit equals one contact with one or more emails (phones are not charged)
Furthermore, when contacts are added using LinkedIn URLs, our credit valuation process remains consistent. Credits are only consumed when a valid URL is provided and the associated LinkedIn profile contains at least one email address.
How Credits and Daily Rate Limits Work with API Calls
Credit Consumption: Each API call consumes one credit, but only if it returns results. This means that if you make an API call and there are no results, your credit balance remains unchanged.
Daily Rate Limits: Regardless of whether the API call returns results, each call contributes to the daily rate limit. It's important to know that the rate limit is separate from credit usage and is based on the number of calls you make within a 24-hour period.
Starter and Advanced Plans: In both plans, the daily rate limit is set at 600 API calls. This means you can make up to 600 calls per day without exceeding the limit.
If you need to exceed the daily API call limits of the Starter or Advanced plans, the only plan that offers a higher limit is the Pro 6 Semi-Annual subscription 20k per day. This plan is designed for users who require more flexibility with a larger daily call capacity.
How Credits Are Charged in CSV Enrichment
Credits are charged in the same manner as for all other functions: one credit is used for each contact, regardless of the number of emails associated with that contact (phone numbers are not charged).
What happens if I add the same person twice?
Our system automatically detects the duplication and you are not charged again. Profiles are not duplicated, and the system will automatically update the profile data if necessary.
Will my unused credits roll over?
We offer a convenient monthly plan whereby new credits are allocated at the start of each billing cycle. However any unused credits will expire at the end of the cycle and will not be carried forward.
For clients subscribed to our semi-annual plans, we provide fresh credits at the beginning of every six-month cycle, so you can utilize them according to your requirements without any time constraints. It is important to note, however, that any credits left unutilized at the end of the cycle will expire and cannot be carried forward to the next cycle.
What happens if I decide to cancel my subscription?
In the event of a subscription termination, all premium features will become restricted, reverting to the limitations of a free account. This means that certain features such as contact exports, integrations, and phone number views will no longer be available.
Profiles added to SalesQL are continually updated with the latest information, including experience, industry, emails, and phone numbers. This ensures that all the profiles you add remain 'fresh' and accurate.
Please note that phone numbers are not included in the free plan. If you wish to continue accessing this feature, it will be necessary to upgrade to a paid plan, which offers phone number refresh as an additional feature.
Can I delete profiles if I want to free up credits or if the results are not relevant?
Once credits are consumed for a particular email retrieval, classification, and validation process, they cannot be reclaimed or refunded.